House of Insurtech appointed by Activity Business Cover to help improve customer experience and growth through digital transformation
House of Insurtech, the fast-growing Insurtech software company, was appointed by Activity Business Cover, a trading name of BlueFox Insurance, and a specialist provider of Professional Indemnity Insurance within the activities and fitness sectors. We were able to help with their digital transformation strategy aimed at improving the customer experience and creating growth.
Replacing outdated legacy practices Activity Business Cover is using Insurforce, a state of the art SaaS platform from House of Insurtech. They will derive significant operational efficiencies by using the features of a modern Policy Administration System linked to a market leading customer front end experience.
The customer interface is a user friendly mobile first application which gives customers slick and easy to us online experience and they are able to purchase a suitable policy in just a few minutes. Customers will also have easy access to an online-portal to access documentation and manage their policies. Reducing the manual interventions for routine changes gives the business more time which it can use to focus on building for the future.
John Baytas, Managing Director at Activity Business Cover said “As the insurance landscape changes we recognise the need to evolve and invest in our company’s future. By leveraging the latest technology provided by House of Insurtech we are able to improve the overall quality of the service we provide our customers, through its omni channel capabilities, as well as helping the business to focus on delivering controlled growth to meet its strategic ambitions”.
James Downes, CEO at House of Insurtech said “Activity is small business with big ambitions and we are delighted to be a part of the project helping it to shape its future through the use of modern technology, providing great flexibility to adapt to change, and crucially place the customer at the forefront of its strategy. Throughout the project we were guided by focusing on making insurance easier for customers”
We are really proud that John choose us to be his digital partner and are looking forward to supporting him and his customers.